Terms of Service

Last Updated: February 14, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Llama Orbit, LLC, a Delaware corporation ("Company", "we", "us", or "our"), including our website, mobile applications, and online language learning services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Description of Services

The Services may include:

  • An online language learning platform
  • Live instruction facilitated through third-party video conferencing services (e.g., Zoom)
  • A mobile application offering audio-based language exercises
  • AI-assisted educational feedback related to language learning

We do not guarantee any specific learning outcomes, language proficiency, or results.

2. Educational Disclaimer

The Company is not a school, college, university, or accredited educational institution. The Services are provided solely as a language learning and tutoring platform and do not confer academic credit, degrees, certifications, or diplomas. Use of the Services does not create any student–school relationship.

3. Eligibility & Geographic Restrictions

United States Only

The Services are intended for use only by individuals physically located within the United States. By accessing or using the Services, you represent and warrant that:

  • You are located in the United States, and
  • You are not accessing the Services from outside the United States.

We may use reasonable technical measures, including IP-based location checks, to enforce this restriction. Any use of the Services from outside the United States is unauthorized and constitutes a material breach of these Terms.

Age Requirement (18+)

The Services are intended for individuals 18 years of age or older. By using the Services, you represent that you are at least 18.

4. Accounts & Registration

To use certain features of the Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the confidentiality of your login credentials
  • Be responsible for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security or legal risk.

5. Teachers, Learners, and Organizations

If you are a teacher, tutor, or organization using the Services:

  • You represent that you have the authority to act on behalf of yourself and/or any organization you represent.
  • You are responsible for your interactions with other users.
  • You are responsible for obtaining any legally required consents related to your use of the Services.

The Company does not supervise, control, or guarantee the quality of instruction provided by third parties using the Services.

6. Audio Features & AI Processing

Audio Processing

The Services may include optional audio-based language exercises. We do not store raw audio recordings in our own database. Audio and related text may be processed by third-party service providers (including AI providers such as OpenAI) to generate educational feedback, as described in our Privacy Policy. By using audio-based features, you consent to such processing.

We retain transcripts and related learning outputs for as long as your account is active, unless you request deletion or we are required to retain certain information by law.

We do not control and are not responsible for the internal data handling practices of third-party providers beyond applicable contractual obligations.

AI Disclaimer

AI-generated content:

  • Is provided for educational purposes only
  • May be inaccurate, incomplete, or misleading
  • Should not be relied upon as the sole source of learning or instruction

You acknowledge that AI systems are probabilistic and may produce errors.

7. Acceptable Use

You agree not to:

  • Violate any applicable law or regulation
  • Harass, abuse, or harm others
  • Use the Services for unlawful, deceptive, or fraudulent purposes
  • Attempt to reverse engineer, misuse, or interfere with the Services or AI systems
  • Upload malicious code or content
  • Record or distribute live sessions without required consent

8. Third-Party Services

The Services integrate with third-party platforms and providers, including but not limited to:

  • Video conferencing services (e.g., Zoom)
  • AI processing services
  • Cloud infrastructure and analytics providers
  • Payment processors

We are not responsible for the availability, performance, security, content, actions, or privacy practices of third-party services. Use of third-party services is subject to their respective terms and policies.

9. Payments; Cohort Fees; Refunds

Definitions

  • "Cohort" means an 8-week live group program offered by the Company with scheduled sessions and related materials.
  • "Start Date" means the date of the first live session for the applicable Cohort.

Fees

Fees for Cohorts and any paid features will be disclosed prior to purchase or checkout. Payments are processed by third-party payment providers.

Deposit vs. Full Payment

Depending on the Cohort, we may require either:

  • (a) full payment to enroll; or
  • (b) a deposit to reserve a spot, followed by a tuition balance due before the Cohort Start Date.

The payment structure, amounts, and due dates will be displayed at checkout and/or communicated in writing.

Enrollment and Non-Payment

If you do not complete payment by the applicable due date(s), we may cancel your placement/enrollment and release your spot to another applicant.

Refunds (Placement / Cohort Fit)

If we are unable to place you into a Cohort that fits (including due to capacity constraints or insufficient enrollment), we will refund any amounts you paid for that Cohort to the original payment method.

Refunds (Customer-Initiated)

Unless otherwise stated at checkout:

  • Deposits: You may request a refund of your deposit until 11:59 pm ET on the refund deadline displayed at checkout (if applicable). After that deadline, deposits are non-refundable except as required by law or as expressly stated in these Terms.
  • Tuition / Full Payment: You may request a full refund of tuition before the second (2nd) live session is completed. After the second (2nd) live session is completed, tuition is non-refundable except at the Company’s sole discretion or as required by law.

Company Discretion

Any refund or credit issued outside the policies above (including for emergencies or special circumstances) is provided in the Company’s sole discretion and may be offered as a credit instead of a refund.

How to Request a Refund

To request a refund, contact us at contact@llamaorbit.com from the email associated with your account and include your Cohort Start Date and the reason for your request.

Refund Timing

Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank/payment provider.

10. LlamaOrbit App Access

App Access During Cohort

If your purchase includes access to the LlamaOrbit mobile application and/or app features ("App Access"), App Access is provided only during the duration of your enrolled Cohort unless we expressly state otherwise in writing.

Post‑Cohort Access; Premium Features

After your Cohort ends, App Access may be discontinued, limited, or made available via paid plans or premium features. Any pricing and billing terms will be disclosed prior to purchase.

Changes

We may modify, suspend, or discontinue App Access or any app features from time to time. We do not guarantee that any specific feature will remain available.

11. Intellectual Property

All rights, title, and interest in the Services, including software, content, branding, and trademarks, are owned by the Company or its licensors. You may not:

  • Copy, modify, distribute, or create derivative works from the Services
  • Use Company branding without prior written permission

12. User Content

You retain ownership of content you submit to the Services. By submitting content, you grant the Company a non-exclusive, worldwide, royalty-free license to use such content solely for the purpose of operating, improving, and providing the Services.

13. Termination

We may suspend or terminate your access to the Services at any time if:

  • You violate these Terms
  • You pose a legal or security risk
  • We are required to do so by law or regulation

You may terminate your account at any time.

14. Disclaimer of Warranties

The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

15. Limitation of Liability

To the maximum extent permitted by law:

  • The Company shall not be liable for indirect, incidental, special, or consequential damages.
  • The Company’s total liability shall not exceed the amounts paid by you to the Company in the twelve (12) months preceding the claim.

16. Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and affiliates from any claims arising out of:

  • Your use of the Services
  • Your violation of these Terms
  • Your interactions with other users

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

18. Binding Arbitration & Class Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

  • Arbitration shall take place in Delaware, unless otherwise agreed.
  • Arbitration may be conducted remotely.
  • Disputes must be brought on an individual basis only.
  • You waive any right to participate in a class, collective, or representative action.

19. Exclusive Venue (Fallback)

If a dispute is found not subject to arbitration, it shall be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to personal jurisdiction in those courts.

20. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

21. Contact Information

Llama Orbit, LLC.

Email: contact@llamaorbit.com